Customer satisfaction is NOT Wal-Mart’s Priority nor GUARANTEED

SATISFACTION-GUARANTEED-NOT, originally uploaded by ponChiang.

I bought a wii video gaming console believing Wal-Mart would provide what they called “SATISFACTION GUARANTEED” and “90-days return policy”. And I also carefully looked at their”exception” board in the store and online. I have found nothing about “all electronics” nor the “video gaming system”. And only one month after, I found my wii isn’t functioning right for me. Immidiately, I went to Wal-Mart for return. I can’t get it returned. They kept saying it is there listed under exception while I was standing there like a jerk who cannot read. I called for store manager and someone on the phone said “We cannot list all the exceptions”. Where is what they promised “SATISFACTION GUARANTEED” and “90-days return policy”? Please take a look of the photos below and another article of mine for detail: (It is very upseting for me……Hope you are not having some issue with mine.)

http://www.sinoclip.com/blog/2007/06/25/mal-marts-return-policy/

 

IMG_0977, originally uploaded by ponChiang.

WHERE DID YOU SEE 15-DAY RETURN POLICY FOR ALL ELECTRONIC OR VIDEO GAMES?

Satisfy NOT, originally uploaded by ponChiang.

 

IMG_0979, originally uploaded by ponChiang.

(PS: Brian West’s name tag is falling apart for weeks and no one seems to fix it. probably himself doesn’t visit the store or pay any attention…not even his name tag on the wall)

After you see my postings, let’s take a look at this photo. I never get resolutions from any management that day. I called the numbers in the photo and no answering machine. Someone answered me on the store manager’s number but he was the one who told me that “we cannot list all the exceptions!” I tried the numbers today, Saturday and still no one answering. I guess Wal-mart thinks most customers are shopping during the business hours. Yeah, right!!!!

Mal-Mart’s Return Policy – YOU LIER

“Your complete shopping satisfaction is our number one priority.” LMAO

Wal-Mart 90 Days return policy and Wal-Mart customer satisfaction are fooling customers like me. Only 20 days ago, I bought a defected item (wii) from Wal-Mart and just found the wii wireless doesn’t work.

8:35 PM 6/25/2007 I went to the Wal-Mart store in Stratford, CT and waited like 25 minutes only because someone was doing the money wire transfer. They said the return policy for electronics is 15 days. I argued with Joy Osm, who called herself the manager saying there is nothing like that said in any Wal-Mart stores or Wal-Mart online. I was asking the other customers where they saw the return policy for electronics is 15 days. None. I can’t remember the whole thing, but it was almost like this one from the webpage:

• Computer hardware: Must be returned with any included software within 15 days of receipt.
• Computer components and computer accessories: Must be returned within 45 days of receipt.
• Computer software: Must be returned unopened.
• Camcorders and digital cameras: Must be returned within 30 days of receipt.
• GPS Units, Digital Music Players, and Portable Video Players: May be returned for refund or exchange with receipt WITHIN 15 DAYS.

There is nothing about video game system or all electronics must be returned within 15 days. Then Joy just tried to ignore me by helping other customers.

Right after, I tried to contact Store Manager Brian by calling his number showing in his store (203) 734-8523 and unable to contact him. There was no answer machine. Then I tried to call another store manager, Tim at (203)502-7631. Someone talked to me and lied about the 15 days return policy showing at the bottom of the receipt. I have the receipt and it is not there and it’s empty at the back of the receipt. Are Wal-Mart people just making up their own rules? He also said the same with Joy but added “they can’t include all the exceptions”. Hey, Mal-Mart is a big company, how can you make a return policy which Mal-Mart is not following. They said all items could be returned within 90 days with exception, and the item I bought isn’t in the exception.

Can you please look at it on this webpage?

http://www.walmart.com/catalog/catalog.gsp?cat=538459

(I also have a screen shot at the end of this article in case they changed it)
Where did it say all electronics are 15 days? Where did it say video game systems? Is video game system falling into the following categories: GPS Units? Digital Music Players? Portable Video Players? Computer?

No, it is not. And the item that Wal-Mart sold me is defective…Where the customer satisfaction is.

 

Wal-Mart receipt, originally uploaded by ponChiang.

 

WalmartReturn, originally uploaded by ponChiang.